Technology Support Center

Call (585) 292-TECH (8324) from off campus or TECH (8324) from on campus.

The Technology Support Center is staffed Monday through Friday 8:45am to 4:45pm,  You can also report an issue by logging into iSupport: myMCC > Technology tile > Technology Service & Requests > Create or View Technology Support Requests.

The Technology Support Center forms an essential contact point for all Monroe Community College employees, providing one number for most service situations. This one number provides access to Technology Services departments for fast and professional response for user requests, problems, or questions. Each department is familiar with their services and can respond most efficiently.

We understand that using technology can at times be frustrating to say the least! If you are having technology-related problems, please do not hesitate to call our Technology Support Center at (585) 292-TECH (8324).

Service Option #
Student Technology HelpDesk - Be sure to refer your students! Option 1
Audio Visual Hotline - AVAV (2828) - Technology in the classroom. Option 2
Employee Technology Support Center - Mon thru Fri,
8:45am to 4:45pm		 Option 3

Using the Employee Technology Support Center - Option 3

Please listen to the voice greeting received. The greeting will indicate if there is an operator available to take your call. The options below can be chosen after choosing option 3.

Technical Support - Press 1

  • AdAstra
  • Argos
  • Banner
  • Computer Bid Specs
  • Electronic Classroom Hardware/Software Support
  • Email - Microsoft Outlook
  • Equipment Research, Recommendation, & Installation
  • Faculty/Staff Directory
  • File Service Management
  • Hardware Service & Repairs
  • M: Drive
  • Office Workstations-install PC software
  • Password Issues
  • PC Software Questions
  • Perceptive Content (formerly Image Now)
  • Telephone Issues & Repair
  • Voicemail Assistance
  • Web Page Development/Publishing 

Leave a message - Press 3

If you are not sure which option above to select, or there is no operator available at the time of your call, you may leave a voice message with a brief description of your question or request, your name and phone number and someone will call you back.